INNOVEDU - Institute of Education and Social Innovation
INNOVEDU - Institute of Education and Social Innovation
INNOVEDU - Institute of Education and Social Innovation
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Service Provision Conditions

(updated on 05.01.2026)

1. SCOPE AND PURPOSE

  • This document sets out the conditions applicable to the provision of services by INNOVEDU, including, namely, training courses, workshops, events, consultancy, the development of educational resources and/or access to digital content made available through the website and/or INNOVEDU platforms (where applicable).
  • These conditions apply to contracts concluded at a distance and/or by electronic means, as well as to contracts concluded by other means, whenever the client/participant accepts them.
  • The specific conditions for each service (for example, schedule, duration, location, requirements, price, capacity limits, specific cancellation policy) are set out on the relevant page/description or commercial proposal. In the event of any discrepancy, the specific conditions shall prevail over this document.

2. PROVIDER IDENTIFICATION AND CONTACT DETAILS

  • Service provider: INNOVEDU – INSTITUTE OF EDUCATION AND SOCIAL INNOVATION, C.R.L.
  • Tax ID: 517 389 592
  • Address: Rua da Fábrica do Pêlo, No. 41, 1st Floor, J, 4710-409 Braga (São Vítor), Portugal
  • Telephone: +351 916 296 648 (call to the national mobile network)
  • Email: geral@innovedu.eu

3. DEFINITIONS

  • “Client/Participant” – the natural or legal person who purchases a service, registers for a training course/event or accesses INNOVEDU content.
  • “Consumer” – the natural person acting for purposes that are outside their trade, business, craft or profession, as defined by law.
  • “Specific conditions” – specific information associated with each service, made available on the service page/description, proposal, confirmation email or equivalent document.

4. INFORMATION ON SERVICES AND REQUIREMENTS

  • INNOVEDU Provides information on each service (content, objectives, duration, target audience, requirements, price, schedule and specific conditions) on the service page, in information materials or in a proposal sent to the client.
  • Where the service entails technical requirements (for example, online sessions), the participant must ensure that they have adequate equipment and an appropriate internet connection.
  • Unless expressly stated otherwise, the service is provided on a best‑efforts basis and not as an obligation of result, and no specific outcomes are guaranteed.

5. REGISTRATION AND CONTRACTING PROCESS

  • Registration/contracting may take place through the website, via a form, by email or by other means indicated by INNOVEDU.
  • Registration may be subject to confirmation of availability (for example, a minimum/maximum number of participants).
  • The contract is deemed to be concluded when INNOVEDU confirms the registration/order in writing (for example, by email) or when it makes access to the service/content available, as the case may be, and after successful receipt of payment where applicable.

6. PRICES, TAXES AND INVOICING

  • Prices are stated in euros, unless otherwise indicated.
  • Information on whether VAT and/or other charges are included is provided in the specific conditions of each service.
  • For invoicing purposes, the client must provide the necessary details (name/company name, NIF, address and email). The invoice/receipt is issued in accordance with the applicable legal requirements.

7. PAYMENTS

  • The available payment methods are communicated at the time of registration/checkout or in the commercial proposal.
  • Where made available, these may include Multibanco Reference, MB WAY and/or Payshop, as well as other methods indicated at checkout.
  • Unless otherwise indicated in the specific conditions, the reservation of a place may depend on confirmation of payment. Failure to pay within the stated period may result in automatic cancellation of the registration, without reservation of a place.

8. SERVICE DELIVERY, SCHEDULING AND CHANGES

  • The schedule, location (in person/online) and other logistical details are set out in the specific conditions and/or in the confirmation communication.
  • For reasons of force majeure, unforeseen unavailability of trainer(s) or other relevant operational reasons, INNOVEDU may make changes (for example, dates, times, location or format), undertaking to communicate such changes as far in advance as possible.
  • If the change is substantial and makes participation unfeasible for the client/participant, rescheduling, credit towards an equivalent service or a refund may be offered, in accordance with the specific conditions and applicable law.

9. CANCELLATION, WITHDRAWAL, RESCHEDULING AND SUBSTITUTIONS

  • Specific cancellation and refund rules (where applicable) are set out in the specific conditions of each service.
  • Where no specific rule exists, the following general principles apply:
    • Requests for cancellation/withdrawal must be sent in writing to geral@innovedu.eu, indicating the service and the participant’s details;
    • INNOVEDU will assess the request and communicate its decision, taking into account the nature of the service, costs already incurred and the notice given, without prejudice to the consumer’s legal rights where applicable;
    • The participant may be replaced by another person, provided this is communicated in advance and the replacement meets the service requirements, where applicable;
  • For services provided to organisations (corporate clients), specific conditions negotiated in a proposal/contract may apply.

10. NON-ATTENDANCE AND INTERRUPTION ATTRIBUTABLE TO THE PARTICIPANT

  • Where the participant fails to attend, in whole or in part, without prior cancellation under the applicable terms, this does not entitle them to a refund, unless the specific conditions provide otherwise.
  • INNOVEDU may suspend or cancel participation if the participant’s behaviour compromises the normal running of the service (for example, repeated disruption, failure to comply with safety or conduct rules), without prejudice to any applicable civil liability.

11. RIGHT OF WITHDRAWAL (WHERE APPLICABLE TO CONSUMERS)

  • For contracts concluded at a distance or off-premises, the consumer generally has a period of 14 days to withdraw from the contract, without having to give any reason, under Decree‑Law No. 24/2014 of 14 February.
  • To exercise the right of withdrawal, the consumer must communicate their decision to INNOVEDU by an unequivocal statement, for example by email to geral@innovedu.eu, identifying the contracted service and the consumer’s details.
  • Where applicable, INNOVEDU will reimburse payments received within a maximum of 14 days from the date on which it is informed of the withdrawal decision, using the same means of payment, unless expressly agreed otherwise and without additional costs to the consumer.
  • Exceptions and termination of the right: the right of withdrawal may not apply or may cease, namely, (i) in training/event services with a specific date or performance period, after full performance of the service, and/or (ii) in the supply of digital content not supplied on a tangible medium, where performance begins with the consumer’s express consent and their acknowledgement that they lose that right, as provided by law.

Withdrawal form (model):

  • To: INNOVEDU – INSTITUTE OF EDUCATION AND SOCIAL INNOVATION, C.R.L. | Email: geral@innovedu.eu
  • I/we hereby give notice that I/we withdraw from my/our contract for the provision of the following service: [identify]
  • Contracted on: [date]
  • Name of consumer(s): [name]
  • Address of consumer(s): [address]
  • Date: [date]
  • Signature (only if on paper): [signature]

12. DIGITAL CONTENT AND ACCESS TO PLATFORMS (WHERE APPLICABLE)

  • Where the service includes access to digital content or INNOVEDU platforms, access is provided electronically (for example, via a user account and/or email), after confirmation of registration/payment where applicable.
  • Access credentials are personal and non-transferable, unless expressly agreed otherwise. The user must keep the credentials confidential and inform INNOVEDU in the event oF improper use.
  • INNOVEDU may carry out technical maintenance/updates, and temporary unavailability may occur.

13. MATERIALS, INTELLECTUAL PROPERTY AND USE LICENCES

  • Unless expressly stated otherwise, the materials made available (for example, slides, scripts, videos, worksheets, digital resources) are protected by copyright and are intended for the participant’s/client’s personal and/or internal use within the scope of the contracted service.
  • The reproduction, distribution, public communication, commercialisation or making available to third parties of the materials, in whole or in part, is not permitted without INNOVEDU’s prior written authorisation, except where permitted by law.
  • Where the service involves the delivery of specific outputs (for example, reports, designs, educational resources), the terms of use/licensing and ownership of rights will be those set out in the specific conditions or in the applicable contract/proposal.

14. PERSONAL DATA PROTECTION

  • Personal data processing is carried out in accordance with INNOVEDU’s Privacy Policy/Data Protection POLICY, Available on the website.
  • For matters relating to personal data, the data subject may contact INNOVEDU AT geral@innovedu.eu.

15. COMPLAINTS, COMPLAINTS BOOK AND ADR

  • The client/participant may submit a complaint in writing to geral@innovedu.eu, identifying the service and describing the situation.
  • INNOVEDU provides the Complaints Book in electronic format, as required by law, through the official platform https://www.livroreclamacoes.pt/inicio/. There is no in-person public service.
  • In the event of a consumer dispute, the consumer may resort to an Alternative Dispute Resolution (ADR) entity for consumer disputes (RAL), under Law No. 144/2015 of 8 September. For consumers domiciled in Portugal, you may resort, in particular, to CIAB – Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Court), the competent entity for the Braga region: https://ciab.pt.
  • For the official and up-to-date list of competent ADR entities (with their respective websites), please consult the portal of the Portuguese Directorate‑General for Consumers (DGC): https://www.consumidor.gov.pt/ral-mapa-e-lista-de-entidades. More information at https://innovedu.eu/pt/ral/.

16. APPLICABLE LAW AND JURISDICTION

  • These conditions are governed by Portuguese law.
  • Without prejudice to mandatory consumer protection rules that may apply, in particular where the consumer has their habitual residence in another Member State of the European Union, INNOVEDU will comply with the rules applicable to the specific case.
  • Without prejudice to ADR mechanisms and any applicable mandatory rules, the legally competent courts shall have jurisdiction over disputes arising from the provision of services.

17. AMENDMENTS TO THESE CONDITIONS

  • INNOVEDU may update these conditions whenever necessary. The version in force is the one published on the website and/or communicated at the time of contracting.